Intermittent Issue with SharePoint & OneDrive Version Backups

Incident Report for Keepit

Resolved

This incident has been resolved.
Posted Jan 27, 2026 - 10:18 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 25, 2026 - 10:10 UTC

Identified

We have identified an issue affecting backups of SharePoint and OneDrive file versions. The root cause has been identified, and a fix is in progress.
Existing file versions remain safe and preserved, with no impact to previously backed-up data. Further updates will be shared as they become available.
Posted Jan 22, 2026 - 14:57 UTC
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