User access issues on US environment

Incident Report for Keepit

Resolved

This incident has been resolved.
Posted Jun 19, 2025 - 12:15 UTC

Update

Maintenance is complete. We're now monitoring the system to ensure it remains stable
Posted Jun 08, 2025 - 05:41 UTC

Update

We will be performing maintenance on our database cluster today starting at 09:00 UTC. During this time, you may experience slower API responses or brief service delays. We will provide an update as soon as the maintenance is complete.
We appreciate your patience and understanding.
Posted Jun 05, 2025 - 06:59 UTC

Update

We are continuing to monitor for any further issues.
Posted Jun 04, 2025 - 13:38 UTC

Update

We are continuing to monitor for any further issues.
Posted Jun 03, 2025 - 06:30 UTC

Update

We are continuing to monitor for any further issues.
Posted May 26, 2025 - 14:19 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 23, 2025 - 14:23 UTC

Update

We are continuing to investigate this issue.
Posted May 23, 2025 - 09:04 UTC

Update

We are continuing to investigate this issue.
Posted May 23, 2025 - 07:00 UTC

Investigating

We are currently experiencing an outage affecting user interface access in the US region. Our team is actively investigating the issue, and we will provide updates as more information becomes available
Posted May 23, 2025 - 05:29 UTC
This incident affected: United States, Washington DC (us-dc) (User Interface, API).