"Impossible travel" alerts from Microsoft in the DK region
Update - We are continuing to investigate this issue.
Jun 03, 2025 - 06:30 UTC
Update - We are continuing to investigate this issue.
May 16, 2025 - 21:14 UTC
Update - We are continuing to investigate this issue. Next update 17:00 GMT
May 15, 2025 - 19:03 UTC
Investigating - A small number of customers in the DK-CO region have reported receiving "impossible travel" alerts from Microsoft for mailboxes that are included in a running Keepit backup connector. We are working with Microsoft to investigate these reports and determine a root cause. Next update 18:00 GMT
May 15, 2025 - 06:16 UTC
Search import delays in DE region
Update - We are continuing to investigate this issue.
Jun 02, 2025 - 13:31 UTC
Investigating - The Germany (DE-FR) region is experiencing delays in indexing. We are working to resolve the issue and will update the status page as soon as it is resolved
May 29, 2025 - 10:46 UTC
Denmark, Copenhagen (dk-co) Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
United States, Washington DC (us-dc) Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
Australia, Sydney (au-sy) Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
United Kingdom, London (uk-ld) Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
Germany, Frankfurt (de-fr) Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
Canada, Toronto (ca-tr) Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
Switzerland, Zurich (ch-zh) Operational
User Interface ? Operational
API ? Operational
SaaS Backup ? Operational
Mobile Apps ? Operational
Desktop Backup ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

10.7.0 - Keepit Release Jul 1, 2025 06:00-20:00 UTC

We will be deploying Keepit 10.7.0 to the Canada (CA-TR) region on July 1. No interruptions are expected as all systems are fully redundant. Visit our Forum for the Keepit release notes: https://help.keepit.com/support/discussions/forums/6000111739
Posted on Jun 29, 2025 - 18:30 UTC

10.7.0 - Keepit Release Jul 1, 2025 11:30-21:30 UTC

We will be deploying Keepit 10.7.0 to the Australia (AU-SY) region on July 1. No interruptions are expected as all systems are fully redundant. Visit our Forum for the Keepit release notes: https://help.keepit.com/support/discussions/forums/6000111739
Posted on Jun 29, 2025 - 18:31 UTC
Jul 1, 2025

No incidents reported today.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025
10.7.0 - Keepit Release
Completed - The scheduled maintenance has been completed.
Jun 26, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 10:00 UTC
Scheduled - We will be deploying Keepit 10.7.0 to the Switzerland (CH-ZH) region on June 26. No interruptions are expected as all systems are fully redundant. Visit our Forum for the Keepit release notes: https://help.keepit.com/support/discussions/forums/6000111739
Jun 25, 17:12 UTC
Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025
User access issues on US environment
Resolved - This incident has been resolved.
Jun 19, 12:15 UTC
Update - Maintenance is complete. We're now monitoring the system to ensure it remains stable
Jun 8, 05:41 UTC
Update - We will be performing maintenance on our database cluster today starting at 09:00 UTC. During this time, you may experience slower API responses or brief service delays. We will provide an update as soon as the maintenance is complete.
We appreciate your patience and understanding.
Jun 5, 06:59 UTC
Update - We are continuing to monitor for any further issues.
Jun 4, 13:38 UTC
Update - We are continuing to monitor for any further issues.
Jun 3, 06:30 UTC
Update - We are continuing to monitor for any further issues.
May 26, 14:19 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 23, 14:23 UTC
Update - We are continuing to investigate this issue.
May 23, 09:04 UTC
Update - We are continuing to investigate this issue.
May 23, 07:00 UTC
Investigating - We are currently experiencing an outage affecting user interface access in the US region. Our team is actively investigating the issue, and we will provide updates as more information becomes available
May 23, 05:29 UTC
Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

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